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Excellent Reliability - Servers and Support
Most important to any website and online business's success is their Host Providers level of reliability. At Deasoft we consider reliability to be the most important aspect of our services. We understand that while affordable prices are nice, reliability is an absolute necessity. So how do we ensure our services are always the most stable and reliable available today?
 Excellent Server UPTIME and MONITORING
All of Deasoft's servers are monitored constantly (24x7) using 3 methods. - Server Pinging (by Layeredtech Datacenter)
- Automated Http/MySQL page requests every minute (from another Deasoft server)
- Manual monitoring (by Deasoft Staff)
If either automated monitoring method does not get the expected response the server is automatically rebooted and we are notified via mobile phone immediately to investigate. We guarantee server uptimes of 99.8% |
Experienced and Professional Server Administration
At Deasoft we always take care to keep our servers well maintained. All server software is updated on a regular basis, however we always allow a short delay after software upgrade release dates to allow "update bugs" to get sorted out first. Apart from software we also monitor all vital signs on our servers in regards to resource loads, resource limits and user activities. All servers have our own custom coded process monitoring scripts to ensure no user process can overload a servers. Anti-Virus scans are done regulary, as are other security scans and we also constantly monitor client activities and user email activities. With more than 3 years server administration experience and a proven track record of reliability to date we can guarantee a secure and pleasant experience.
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NO Server Overloading
At Deasoft we manage our server loads correctly so you don't end up being crammed on a slow, unstable and overloaded server. All processes on our servers are monitored automatically and if an overload problem is ever detected, the offending processes are killed to bring the loads quickly down again, and we are immediately notified via mobile phone. Our server client populations are determined purely by average server loads, we aim to keep our servers running at average loads under 1.0 over any 24 hour period. Since all our servers have Dual Core CPU's these load numbers need to be halved to compare with single CPU servers. |
FAST and COMPREHENSIVE Support
It can be so frustrating waiting up to days for a response from some Host Providers. Here at Deasoft we pride ourselves on our fast support response times. Not only are all our support responses fast but they are all meaningful and clear, so you don't have to contact us again and again. We typically average under 1 hour per support request, and guarantee a response within 12 hours. |
QUALITY HARDWARE and NETWORK
All our server are top of the range Intel powered servers. They are housed in the Pipenetworks Datacenter in Brisbane Australia and the Savvis/DataBank Datacenters in the USA - all well known and well respected Datacenters worldwide, with protective redundancy in all systems and services. |
Affordabilty & Flexibility
The Deasoft business model is a fair one. We're willing to stretch ourselves to try to accommodate your particular needs. If you're requiring a certain software package (rpm) we will always do our best to have it installed. All custom software package installs are free but of course subject to approval.
Webmaster / Designer Community
When you join Deasoft you're not just signing up for hosting but joining a community of Webmasters and Web Designers from all over the world. Joining Deasoft is something special, we hope you'll be apart of our community soon.
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