Online Since March 2003

Refund Policy

30 Day Money Back Guarantee: Updated July 2024

All our Hosting products (including Shared, Reseller, Master Reseller and VPS Hosting) are subject to a 30 Day Money Back Guarantee. If at any time during the first 30 days you decide you want to cancel your hosting plan you will receice a FULL REFUND with no questions asked. After the first 30 Days you may still seek a PARTIAL REFUND for 12 month and 24 month subscriptions. The partial refund is calculated as the fraction of your current unused subscription period over the entire subscription period, less a 25% fee of the original payment. For example if you signed up for a yearly hosting plan at $29.95/y and after 3 months decided you wanted to cancel, you could seek a partial refund of [9/12x$29.95] - [0.25x$29.95] = $14.97

Please note that ALL our Software Products are NON-REFUNDABLE, this includes WHMreseller & DAreseller Licenses. The trial periods are intended to allow clients to fully test our software products before purchasing. It may also be advisable to clients who are uncertain of their long term situation to signup for our software products on monthly subscriptions which could then be cancelled at anytime. Domain Name Registrations and SSL Certificates are also Non-Refundable. Any outstanding balance in your account is also Non-refundable upon account closure. An outstanding balance is typically caused by clients who "Add Funds" to their account in advance. It is clearly stated on the "Add Funds" page that these added funds are considered an advanced purchase that can only be spent at and are non-refundable.

We only deduct a 25% fee on refunds that are requested after the first 30 days. If you request a refund within the first 30 days you will get ALL your money back. We charge this 25% fee on refund requests made after the first 30 days because we often invest time and energy setting up clients accounts and managing their support needs, this fee gives us a way to cover these costs. It also serves to discourage clients from cancelling and signing up again repeatedly.

Service Level Agreement SLA

Uptime Policy: Updated July 2024

All our Hosting products (including Shared, Reseller, Master Reseller and VPS Hosting) come with a 99.8% Uptime availability commitment. If in any quarterly period (Jan/Feb/Mar), (Apr/May/Jun), (Jul/Aug/Sep), (Oct/Nov/Dec) our hosting services fail to have an average availability of 99.8%, clients can request a free month of hosting on their current plan. The stated figure of 99.8% equates to approximately 86 minutes of allowable downtime per month, for the stated 3 month period (quarterly period) that becomes a total allowable accumulative downtime of approx (4 hours 18 mintues) per quarter. There is a limit of 4 free months in any year that can be claimed due to downtime, 1 free month per quarter. Please note that downtime is considered as only that which causes complete website outage, either by network/hardware failure or due to our own administration errors. The following cases are considered beyond our control and will not be eligible for a free month:

  • Downtime due to Acts of any governmental/law enforcement/legal body, including government lockdowns, pandemics, and public health emergencies.
  • Downtime due to any and all natural disasters, including, but not limited to, fire and flood
  • Downtime due to wars, insurrection, sabotage, armed conflict, embargo, strike or other labor disturbance
  • Downtime due to interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services
  • Downtime due to virus attacks or hackers, failure of third party software (including, but not limited to, ecommerce software, payment gateways, chat, statistics or free scripts)
  • Downtime due to inability to obtain raw materials, supplies, or power used in or equipment needed to maintian normal services
  • Downtime due to scheduled maintenance, DNS issues outside our direct control, issue with FTP, FTPES, POP, IMAP, or SMTP customer access
  • Downtime due to customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, but not limited to, custom scripting/coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of our Acceptable Use Policy
  • Downtime and Disruptions of any email or webmail delivery and transmission, DNS (Domain Name Server) Propagation
  • Downtime due to outages elsewhere on the Internet that hinder access to your account. Deasoft is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it.
  • Downtime due to DDOS (Distributed Denial of Service) attacks.
  • Downtime due to any force majeure events, including but not limited to pandemics, government-imposed restrictions, natural disasters, and other unforeseen circumstances beyond our control.
  • Downtime due to cybersecurity threats, including but not limited to ransomware attacks, phishing attacks, and other malicious activities by third parties.
  • Downtime due to issues with upstream providers, including but not limited to internet service providers (ISPs), data centers, and cloud service providers.
  • Downtime due to customer misconfigurations, improper use of services, or failure to comply with our guidelines and recommendations.
  • Downtime due to actions taken to comply with legal or regulatory requirements, including but not limited to court orders, subpoenas, and other legal processes.
  • Downtime due to scheduled maintenance, including but not limited to software updates, hardware upgrades, and other routine maintenance activities.
  • Downtime due to incompatible or unsupported customer software, applications, or configurations.
  • Downtime due to excessive resource usage by the customer that exceeds allocated limits, including but not limited to CPU, memory, and bandwidth usage.

General Terms and Conditions

Acceptable Use Policy: Updated July 2024

This agreement represents the complete agreement and understanding between Deasoft and the account holder (hereinafter referred to as the customer) and supersedes any other written or oral agreement. Upon notice published online via Deasofts' services, Deasoft may modify these terms and conditions,amplify them, and/or modify the prices, as well as discontinue or change services offered without prior consent of existing or prospective customers. If you do not agree to these terms and conditions, please notify Deasoft via e-mail at Use of your account shall constitute your acceptance of this Agreement.

  1. Deasoft makes no warranties of any kind, whether expressed or implied, for the service it is providing. Deasoft also disclaims any warranty of merchantability or fitness for a particular purpose. Deasoft will not be responsible for damages the customer suffers. This includes loss of data resulting from delays, non-deliveries, misdeliveries, or service interruptions caused by its own negligence, subscriber's errors or omissions, or due to the fault of third parties.
  2. Customer agrees to defend, hold harmless and expeditiously indemnify Deasoft from any liability, claim, loss, damage or expense arising out of the indemnifying party's breach or violation of any covenant contained in this Policy and resulting from the customer's use of the service.
  3. Deasoft shall not be liable to the Customer for lost profits, direct or indirect, special or incidental, consequential or punitive; or damages of any kind whether or not they were known or should have been known.
  4. In no event will Deasoft be liable to the Customer for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
  5. By submitting an order for services to Deasoft and upon acceptance of that order by Deasoft, the customer agrees to and accepts all of Deasoft's policies listed herein.
  6. Deasoft's budget hosting plans (Shared, Reseller, Master Reseller, and VPS) are intended for small-scale businesses, personal websites, and hobby projects. They are not suitable for businesses handling single transactions exceeding $20,000 AUD, such as conveyancers, real estate agencies, legal firms, auction houses, high-end automotive dealerships, art galleries, and financial advisors managing large transactions via email or website. For such needs, a business hosting plan specifically designed for larger transactions would be required, which Deasoft does not offer. Deasoft reserves the right to enforce this policy to ensure compliance and service integrity.
  7. The Customer is responsible for maintaining their own local or off-site backup of their Service data at all times. Deasoft will not be held liable for data loss under any circumstances.
  8. The Customer acknowledges sole responsibility for the content hosted and stored in the Service and agrees to maintain up-to-date PHP and CGI scripts to prevent security vulnerabilities. The Customer also warrants that their Service usernames and passwords will be kept secure and will not use easily guessable passwords such as dictionary words or consecutive strings.
  9. Services provided to the customer by Deasoft may only be used for lawful purposes. Transmission or publication of any information, data or material in violation of any Australian or US Federal or state regulation or law is prohibited. This includes, but is not limited to, material protected by copyright, trade secret or any other statute, threatening material or obscene material. Deasoft reserves the right to remove any and all materials which infringe on copyright work. Such materials will be removed at any time upon receiving a complaint and or notice of copyright infringement.
  10. Deasofts accounts cannot be transferred or used by anyone other than the subscriber. Customers may not sell, lease, rent or assign the connection or parts of the connection to any party not named in this Policy. Customer may allow FTP access to its server and host web sites for its customers without violating this Policy.
  11. Deasoft reserves the right to cancel service for any reason without prior notice. In case of cancellation, unused fees may be returned to the subscriber on a pro-rata basis. Fees for setup and the first month's service are not refundable. If a customer re-registers after cancellation of the account without Deasofts' written consent, Deasoft will cancel the customer's account and all dues and fees paid to date regardless of whether service has been rendered will be forfeited. Additionally, any amounts due will be immediately payable.
  12. Setup fees are not refundable.
  13. Additionally, customer agrees not to utilize the Deasoft service, equipment or email system in connection with the transmission of the same or substantially similar unsolicited message to 500 or more recipients or eight or more newsgroups in a single day, unless deemed acceptable on a per-case basis by Deasoft. Customers responsible for violating this clause of the Deasoft Acceptable Use Policy will have their account immediately cancelled without notice. Any resulting spam related fines shall be passed on to said customer, who shall take sole responsibiity.
  14. Customer agrees not to transmit, promote, or otherwise make available any software, product or service that is either illegal or designed to violate this Agreement. Such software, products or services include, but are not limited to, programs designed to send unsolicited advertisements (i.e. "spamware") and services which send unsolicited advertisements.
  15. Deasoft requires that its agreements be made with a person who is qualified to contract. As such, subscriber must be over the age of eighteen (18) years. Otherwise, a parent or guardian must accept this agreement and enclose the proper payment. Deasoft cannot accept payments from persons who are not at least eighteen (18) years of age, nor can we accept agreements from persons who are not at least eighteen (18) years of age.
  16. Customer shall ensure that its use of Deasofts' and it's providers' networks and services shall not disrupt Deasoft, its associated networks or equipment forming part of the systems. In instances in which an excessive amount of system resources are utilized by a subscriber, Deasoft reserves the right to place CPU process limits on the customer's account to prevent disruption of service to other customers. Customers shall not transmit any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law or regulation or would likely be offensive to the recipient thereof. No message may be mass distributed, "broadcast," or otherwise sent on an intrusive basis to any Deasoft user or to any directly or indirectly attached network. Use of Deasofts' and it's providers' connections in a manner that is disruptive, damaging, unlawful, offensive, or intrusive as determined by Deasoft shall be considered a breach of this Policy and may result in cancellation of service. This prohibition extends to sending of unsolicited mass mailings from another service which in any way implicates the use of Deasofts' and it's providers' services, equipment or any site hosted on any Deasoft network.
  17. Customer warrants that any material submitted for publication on Deasoft does not violate or infringe any copyright, trademark, patent, statutory common law or proprietary interest of others or contain anything obscene or libelous. Deasoft reserves the right to remove any and all materials which infringe on copyright work. Such materials will be removed at any time upon receiving a complaint and or notice of copyright infringement.
  18. Use of other organizations' networks or computing resources is subject to their respective permission and usage policies.
  19. Use of Deasofts' hosting services could involve listing subscriber's participation in relevant directories, and subscriber expressly grants permission for such listings.
  20. Customer is subject to a surcharge in the event their account's bandwidth usage exceeds the allotted free bandwidth for that plan. Customer is responsible for charges related to bandwidth exceeding the plan's allotted data transfer.
  21. If Deasoft becomes aware of material that could be infringing on a third party's copyright, it will initiate an investigation. To conduct an investigation of copyright infringement, the complainant must submit at least two items. First, complainant must submit a claim in writing with the applicable copyright or trademark registration number and a copy of the underlying copyrighted work along with the customer's materials. Second, complainant must offer a good faith certification signed under penalty of perjury. This certification must state that the work is the property of the complainant, that the work has been copied and that use of the work is not defensible. With this information in-hand, Deasoft, at its discretion, may, at any time deny access to the challenged material of customer.
  22. If you believe that your work has been copied in a way that constitutes copyright infringement by a Deasoft customer ("the customer"), you ("the complaining party") must first provide deasofts Legal Agent with the following information in writing ("the notification"):
    1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
    2. a description of the copyrighted work that you claim has been infringed; if multiple copyrighted works at a single site are covered by a single notification, then include a representative list of such works at that site;
    3. a description of where the material that you claim is infringing is located on the site sufficient to permit us to locate the allegedly infringing material; your address, telephone number, and email address;
    4. a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    5. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

    Deasofts Copyright Agent for Notice of claims of copyright infringement can be reached at:

    Upon receipt of the Written Notification containing the above information by the Complaining Party, and only upon receiving such Notification, Deasoft will:
    1. Remove or disable access to the material that is alleged to be infringing;
    2. Forward the written notification to the alleged infringer ("the customer");
    3. Take reasonable steps to promptly notify the customer that it has removed or disabled access to the material.

    In response, the customer may send a "Counter-Notification" to Deasoft. To be effective, the Counter-Notification must be in writing and include the following information:
    1. The customers physical or electronic signature;
    2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
    3. A statement under penalty of perjury that the customer has a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled;
    4. The customers name, address, and telephone number, and a statement that the customer consents to the jurisdiction of the Federal District Court in which the address is located, or if the customer is outside the United States, for any judicial district in which Deasoft may be found, and that the customer will accept service of process from the person or his agent who provided the original Notification.

    Upon receipt of the written Counter-Notification containing the above information by the customer, and only upon receiving such Counter-Notification, Deasoft will:
    1. Provide the Complaining Party with a copy of the Counter-Notification;
    2. Inform the Complaining Party that it will replace the removed material or cease disabling access to it within ten (10) business days;
    3. Replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the Counter-Notification, provided Deasoft9s Copyright Agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain the customer from engaging in infringing activity relating to the material referenced in the Notification.

  23. Any party seeking to report any other potential violations of this Acceptable Use Policy may contact Deasoft at
  24. To discontinue services, you must notify Deasoft to formally cancel your account with and avoid further charges.
  25. On occasion, Deasoft may need to communicate with its customers through email for issues related to billing, as well as changes, additions and modifications to the network. It is the responsibility of the customer to check email sent to the primary email address specified during the sign-up process.
  26. It is the responsibility of the customer to notify Deasoft of any changes to their account, such as phone number, address, or credit card information. Customers will be required to provide verification for security purposes authorizing them to make any changes to the account.
  27. Deasoft may amend its Policies at any time. Changes to policy will become effective upon publication to the website. Continued use of Deasoft's services constitutes acceptance of the amended terms. If you do not wish to accept the amended terms, you may request cancellation of your Services. Any changes to our policy will be communicated to customers through a prominent notification on our website, such as a popup displayed when logging in. Customers are encouraged to review our policy periodically to stay informed about any changes.

Privacy Policy

We Keep Your Information Private: Updated July 2024

The privacy of our clients is extremely important to Deasoft. We strongly believe in individuals' rights to privacy and that personal information is not a commodity and should not be treated as one. At all times, we will never share your personal information with any third parties without your permission.

Data Collection Practices
Deasoft collects personal information only from customers who interact with our services. This includes, but is not limited to, information provided during account registration, product purchases, and customer support interactions. We do not collect personal information from non-customers under any circumstances.

Use of Data
All client information, such as your e-mail address and phone number, is used only for internal purposes to contact you if necessary for announcements or service updates. Financial information that is collected is used solely to bill you for products and services which you have purchased. Please note that we do not store any credit card information; all credit card information is tokenized.

Data Security
Deasoft implements robust security measures to protect the personal information of our customers. These measures include encryption, access controls, and secure storage practices to prevent unauthorized access, disclosure, alteration, or destruction of data.

Third-Party Access
Access to customer information will not be granted to any third-party, including those who issue a legal notice or request that does not comply with Deasoft's Uniform Privacy Policy, without the express written permission of the customer. Deasoft does not sell or rent customer e-mail addresses or other information to any third-party.

Customer Rights
Customers have the right to access, correct, or delete their personal information held by Deasoft. Requests for data access, correction, or deletion can be made by contacting our support team. Additionally, customers can update their billing details themselves through our billing portal.

Policy on Unsolicited Commercial Email (UCE)
The Deasoft Acceptable Use Policy prohibits any client from sending Unsolicited Commercial Email (UCE, aka "spam") using our services. We are committed to maintaining a spam-free environment and ensuring that all email communications are in compliance with relevant laws and regulations.

Policy Changes
Deasoft reserves the right to modify this privacy policy at any time. Any changes to our privacy policy will be communicated to customers through a prominent notification on our website, such as a popup displayed when logging in. Customers are encouraged to review our privacy policy periodically to stay informed about how we are protecting their information.